Glass Automations answers every call, pulls a real-time quote from Omega, and books the job — automatically. 24/7, no staff required.
Missed calls aren't just an inconvenience — they're your competitors' biggest advantage.
During lunch, after hours, and peak call times, most shops can't answer every ring. That's 3 out of 5 potential jobs gone to a competitor.
Manually pulling an Omega quote while keeping a customer on hold leads to frustrated callers who simply hang up and call the next shop on the list.
A 10-miss week costs a shop $3,400+ — money that goes straight to whichever competitor picks up the phone instead.
Glass Automations is the only AI voice platform built specifically around Omega — your existing quoting and job management software.
No scripts to memorize. No manual data entry. No dropped balls.
Your forwarded business line rings — Glass Automations picks up in under one second, every time. No hold music, no voicemail.
The AI naturally gathers year, make, model, and damage type through conversational questions — exactly as a skilled CSR would.
A real-time Omega API call retrieves the exact part price and labor cost while the customer is still on the line. No guessing.
Appointment is written directly into Omega with all vehicle info, glass details, and insurance notes. SMS confirmation sent automatically.
Built specifically for the auto glass industry — not adapted from a generic call center platform.
Direct two-way sync with your Omega system. Quotes, job creation, and schedule updates happen in real time — no copy-paste, no delays.
Core FeatureHandles the full first notice of loss workflow. Collects claim numbers, verifies coverage, and flags deductibles — all on the initial call.
BillingAutomatically identifies vehicles requiring camera or sensor recalibration based on make, model, and glass type. Never miss an add-on upsell.
RevenueCustomers receive an instant text summary with appointment time, technician ETA, and shop contact — reducing no-shows by up to 40%.
RetentionTrack call volume, conversion rate, average quote value, and missed opportunity revenue through your real-time shop performance dashboard.
ReportingAfter-hours, weekends, holidays — every call handled the same way. Your shop captures jobs while competitors send callers to voicemail.
Always OnCustomers calling to reschedule or check job status are handled intelligently — pulling their existing Omega record and updating it live.
CXCall forwarding + Omega credentials. That's all we need. Most shops are fully live within two business days of signing up.
OnboardingManage call routing, scheduling, and reporting across all your shop locations from a single dashboard. Expand without adding headcount.
EnterpriseNo per-call fees. No setup surprises. Cancel anytime — but you won't want to.
No implementation fee
Includes up to 4 locations
Perfect for shops needing after-hours call assistance.
No Additional Usage Fees
$500 implementation fee
Each additional location — $1,500 $1,249/mo
For shops ready to maximize every call, capture insurance billing, and never leave revenue on the table.
No Additional Usage Fees
$1,000 implementation fee
Each additional location — $1,500 $1,249/mo
Multi-location groups, franchises, and high-volume shops needing custom routing, reporting, and white-glove support.
No Additional Usage Fees
Share a few details about your shop and get set up. Setup takes 48 hours once you're onboard.
No commitment required. We'll respond within 1 business day.
Glass Automations is ready to decrease your costs and increase your top line. Fill out the below form and we'll reach out within one business day.